Privacy Policy

2nd & Five, LLC ("2nd & Five," "Tick Assist," "we," "us," or "our") operates the Tick Assist website, software, applications, and related services (collectively, the "Services").

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the limited circumstances in which information may be processed by service providers or disclosed as required by law.

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on how you use Tick Assist.

Account and Contact Information

When you become a Subscriber, create or maintain an account, request support, or otherwise communicate with us, we may collect:

• First name
• Last name
• Email address
• Account and authentication information
• Subscription and license information
• Information you voluntarily provide to us

NinjaTrader and Trading Information

Tick Assist software may interact with information made available by NinjaTrader on a computer running Tick Assist software.

Depending on the Tick Assist product and configuration, this information may include:

• NinjaTrader account number
• Trading orders
• Order status
• Positions
• Position information
• Other trading-related information necessary to provide Tick Assist functionality

Information generated or collected by Tick Assist software may be transmitted to and stored in our cloud infrastructure so that the applicable Tick Assist services can operate.

Technical and Diagnostic Information

We may also collect technical information necessary to operate, secure, troubleshoot, and improve the Services, including:

• IP address
• Computer or device information
• Operating-system information
• Tick Assist software version
• Application events
• Error and diagnostic information
• Connection information
• Dates and times of requests
• Authentication and security events
• Other information contained in application or server logs

2. How We Use Information

We use collected information only for legitimate purposes associated with operating and supporting Tick Assist, including to:

• Provide the Services
• Authenticate Subscribers
• Manage subscriptions and software licenses
• Enable Tick Assist software and cloud services to communicate
• Provide customer support
• Diagnose technical problems
• Monitor system reliability and performance
• Detect unauthorized use or attempts to circumvent licensing
• Protect the security and integrity of the Services
• Maintain appropriate business records
• Communicate with Subscribers about their accounts, subscriptions, licenses, support requests, and Services
• Improve and maintain Tick Assist
• Comply with applicable legal obligations

We do not use Subscriber trading information to provide personalized investment advice or trading recommendations.

3. Trading Information

Tick Assist may process trading-related information generated through the use of Tick Assist software with NinjaTrader.

This information is used to provide the functionality of the Tick Assist Services and associated research and educational tools.

Tick Assist does not independently verify the accuracy or completeness of trading information supplied by NinjaTrader or other third-party systems.

Subscribers remain responsible for independently verifying information before relying upon it for trading or other purposes.

4. Data Storage

Information collected through the Services may be stored in databases and other infrastructure hosted by Microsoft Azure in connection with our operation of Tick Assist.

Our primary application data is stored in an Azure SQL database.

We use reasonable administrative, technical, and organizational safeguards designed to protect information stored in our systems.

5. Information Sharing

2nd & Five does not sell, rent, or provide Subscriber personal or trading information to third parties for their own marketing, advertising, or unrelated commercial purposes.

We do not sell Subscriber data.

We may, however, use third-party infrastructure and service providers when necessary to operate Tick Assist. These providers process information on our behalf and are not authorized by us to use Subscriber information for their own unrelated purposes.

Such providers may include services used for:

• Cloud hosting and database infrastructure
• Email delivery
• Website and application infrastructure
• Payment processing
• Security and authentication
• Other services necessary to operate Tick Assist

For example, Tick Assist uses Microsoft Azure for application and database infrastructure and may use third-party email services to deliver messages generated by the Services.

We may also disclose information when reasonably necessary to:

• Comply with applicable law, regulation, legal process, or governmental request
• Protect the rights, property, or safety of 2nd & Five, our Subscribers, or others
• Detect or investigate fraud, abuse, security incidents, or unauthorized use
• Enforce our agreements and policies
• Protect the security or integrity of the Services

Except as described above, we do not disclose Subscriber information to third parties.

6. Email Communications

We may use third-party email infrastructure to send transactional and service-related messages.

These messages may include:

• Account notifications
• Subscription information
• License information
• Service notifications
• Reports
• Technical notifications
• Support communications

Email service providers may process recipient email addresses and message information as necessary to deliver these communications.

7. Cookies and Similar Technologies

The Tick Assist website may use cookies and similar technologies necessary to:

• Authenticate users
• Maintain login sessions
• Protect the website
• Maintain security
• Provide requested functionality
• Understand basic website usage

We do not use cookies to sell Subscriber information to advertisers.

8. Data Retention

We retain information for as long as reasonably necessary to operate the Services, maintain subscriptions and licenses, provide customer support, maintain appropriate business records, protect the Services, resolve disputes, and comply with legal obligations.

Trading and account-related information may remain associated with a Subscriber account while necessary to provide the Services and maintain the Subscriber's account history.

When information is no longer reasonably necessary for these purposes, we may delete or anonymize it in accordance with our business and legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal and trading information against unauthorized access, disclosure, alteration, or destruction.

No Internet transmission, computer system, or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect information, we cannot guarantee absolute security.

10. Your Privacy Requests

Depending on applicable law, you may have rights concerning personal information we maintain about you, including the ability to request access to, correction of, or deletion of certain information.

Privacy-related requests may be submitted to:

support@tickassist.com

We may need to verify your identity before completing a request.

11. Third-Party Services

Tick Assist may integrate with third-party platforms and services, including NinjaTrader.

Those services operate under their own terms and privacy policies.

Tick Assist does not control the privacy practices of third-party services and is not responsible for their independent handling of information.

12. Children's Privacy

Tick Assist is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the Effective Date shown at the beginning of this Privacy Policy.

Material changes may also be communicated through the Services or by other appropriate means.

14. Contact

Questions regarding this Privacy Policy may be directed to: